Enter a 6-digit PIN code of your choice and press the yellow button. The code now needs to be sent to a mobile phone number. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number. You are advised to bring your HSBC plastic card with you for travel in case Samsung Pay is not accepted. Can I use my Security Device to logon when I'm overseas? HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). When do I need the re-authentication code? We use cookies to give you the best possible experience on our website. What are the benefits of HSBC Premier Credit Card? This website is designed for use in the United Kingdom. If you're abroad and using an overseas telecommunication service provider, you may not receive international SMSes if your provider does not support it. To request a Security Device or further assistance, please contact us. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. Do I need to connect to internet when I am using Google Pay? Apple Pay is currently available on the following devices, with the latestiOSorWatchOS: In app and in store iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, and iPhone SE; In store Apple Watch when paired with an iPhone 5 or later model; In app iPad Pro, iPad Air 2, iPad mini 4, and iPad mini 3. State Bank Of India (010) We don't always ask for this. Each application must be at least HKD1,000. Beware of viruses, especially on your mobile devices. If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. You can check all your transactions made via Samsung Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. You may be asked to confirm online card purchases. What happens when I change my device to a new model? We're moving away from entering characters from your Verified by Visa/Mastercard ID Check password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. Find out moreabout how you can upgrade to this new feature. We're moving away from entering characters from your Verified by Visa password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. Those completed after 5:45pm ET on business days will be automatically re-dated to the next business day. Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: RewardCash will be awarded only for the first HKD10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle. If you made the payment and you're sure the transaction is genuine, reply "Y" or "Yes". Yes, With Samsung's technology Magnetic Secure Transaction (MST), Samsung Pay can be used almost everywhere around the globe. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? Upload supporting documents for a loan application. Depending on the model of your device, you may be able to turn off the NFC function when you are not using the Mobile Credit Card. Not eligible for verification via Online Banking. or higher; 2) The Google Pay app downloaded from Google Play Store. If you have registered for a particular fund, you can also check its yield and price data. "Pay with RC" is an exclusive function only available on Reward+. Alternatively, you can call us on 2233 3000 to report loss of your device. Verify your mobile card by using the one-time verification code or calling our contact center. The use of Samsung Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. The file size must not exceed 2 MB (a maximum of 10MB for 5 files). HSBC will not charge you additional for using Samsung Pay. How do I generate the transaction verification code? A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. HSBC Group | HSBC Bank plc 2017-2023. Therefore, you are advised to make careful consideration before making any early repayment decision. Why do I need to use verification codes for my online transactions? You will notice a contactless sign on your card if your card has contactless payment function. For an easy to follow visual guide, refer to how to generate a security code. Questions about how the coronavirus is affecting your finances or our services? If you do not pay the total outstanding amount due on your credit card by the payment due date, we'll charge this fee to your card. With the Magnetic Secure Transmission (MST) technology, merchant that does not equipped with contactless card terminal can still accept Samsung Pay. a laptop, tablet etc.) If a 'NEW PIN CONF' message appears on your Security Device, this means your PIN has been successfully set up. Which devices are compatible with Google Pay? With "HSBC" displayed on the Security Device screen, press the green button again. A security code will be shown. By continuing to browse this site, you give consent for cookies to be used. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). With this verification certificate in place, you can instantly know you're on a genuine HSBC website. Latest HK residential address proof within latest 3 months i.e. If you fail to enter the verification code or the verification code is expired, please contact us on 2233 3000. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. No. Can I use Google Pay if I have other HSBC Mobile Payments service (such as Apple Pay)? Do I need to connect to internet when I am using Apple Pay? Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. For added security, you will be asked to unlock your device for certain payments from time to time. It's safe to dispose or recycle it. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa/Mastercard ID Check screen when prompted. You can still upload the document if you forgot the application number. What is the charge? What should I do if I lost my mobile phone? Contactless payment function is developed based on secure EMV chip technology, which provides both data protection and transaction security via the use of keys and the latest encryption technology. We always round down the RewardCash amount so that it equals to or is always less than the outstanding statement balance or the transaction amount. Unfortunately, we cant accept any university letters online as proof. For more information about the validity of RewardCash, you can refer to theRewardCash Programme Terms & Conditions. ^All charges are subject to revision without notice. Where can I upload documents for a loan application? Google Pay can only work on device which is not rooted. All of the following purchase transactions (made or settled in HKD) will be shown: 1) Transactions you have just made but processing remain pending 2) Posted transactions that have been processed but are not yet shown in the latest statement 3) Billed transactions that are shown in the latest statement. Press the yellow button and enter the 6 digits shown on your Security Device to continue. No we'll simply send a one-time passcode to you by text message or email if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. You can use Google Pay in stores with Visa payWave or MasterCard contactless payment terminals. After which, if you're a personal banking customer, please visit the nearest HSBC branch to pick up a replacement device. What are the system requirements for the Online Document Submission Service? Please refer to the below card images for the location of the contactless sign on your card. This is to avoid your overpaying of any statement or transaction when you use "Pay with RC". Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. You need to settle the remaining balance to avoid incurring any interests and finance charges if you don't fully settle the payment by the statement due date. Bring the correct documents to your local HSBC branch. What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? Enter the 6 digit security code displayed to you on the new Security Device and click "continue" Now you are successfully logged on; Transaction verification in online banking (updated as of October 2020): Verify your mobile card by using the one-time verification code received via SMS or calling our contact center. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. If you are unable to use your HSBC credit card at tunnel or some carparks but your card works normally for other transactions, it is recommended you make a face-to-face chip transaction first. Answer a few quick questions about your device and documents to make sure the journey is right for you. Please call uson(852) 2233 3000 todiscuss your options. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. We can deliver the one-time passcode to an overseas mobile number as long as it is recorded correctly on our records. When you use your credit or debit card online, we may ask you to confirm the payment to make it harder for fraudsters to make payments without your knowledge. Upload supporting documents for a credit card application. Once the battery is low, the message "batt" will appear on the LCD screen of the Security Device. Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. Offers registered on other channels such as PIB and over the phone will not be shown. 2. Please mark down a reference number displayed on screen after you have submitted your application. Tap the add button. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. HSBC Advance and HSBC Personal Banking. This will generate a security code. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. Can this be arranged? You do not need internet access to make purchases on Samsung Pay. This is to ensure that in case your credit card information is pilfered illegally, any unauthorised parties will not be able to receive your OTP to use your credit card for any transactions. Transaction limit depends on the setting of the contactless terminal. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. Can I still receive verification codes if I'm abroad? 5. With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay. Step 2: Select the appropriate option: If you are HSBC Internet Banking users, you can view the eStatement via online. When I am overseas, I was given a choice to select whether I would like to settle in the currency of the credit card or the foreign currency. Figure 6: SecureMail Verification email with account activation link 6. There are a few ways you can register or update your mobile number with us, depending on your card type. If the code expired before you could use it to complete your online transaction, you can select 'Resend code' on the transaction page to get a new code sent to your registered mobile number and try again. It may have been declined for security reasons, in which case you'll need to make the transaction again. The SWIFT/BIC code for HSBC UK BANK PLC is HBUKGB4BXXX. The Preferential Interest Rate only applies to the Approved Withdrawal Amount under the Cash Credit Plan. Standalone private label card and iCAN cardholders are not eligible for the programme. As of 30 July 2021, you can use only one device for your Mobile Secure Key. Can I cancel the document upload while it is in progress? The Hongkong and Shanghai Banking Corporation Limited 2002-2023. With "HSBC" displayed on the Security Device screen, press the green button again. Yes, you can use your credit card with contactless payment function outside Hong Kong. What should I do if I lose my mobile phone? It's similar to the physical device, but integrated into the HSBC Malaysia Mobile Banking app. You may arrange the payment via the following channels/ methods/ payment time. The passcode should be 6 digits long and will only contain numbers. Choose encrypted networks when you use Wi-Fi and remove unnecessary Wi-Fi connection settings. "Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.". For details, please visit HSBC EveryMile Credit Card page. This allows you to upload supporting documents online. Find out more about how you can start using the Mobile Secure Key. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. 1.Launch the HSBC Mobile Banking app on your mobile device then select Generate Security Code on the mobile app dashboard and click on "Logon Security Code". When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. Will they be shown on PIB and credit card statements just like other types of credit card transactions? You can now bank from home with ease and peace of mind. Samsung Pay can be used at almost any merchants accepting credit card. What should I do if it gets lost or damaged? This is likely to do with the credit cards default security feature for offline transactions. No - we'll only use your mobile phone number or email address to send you one-time passcodes when we need to check it's you making an online purchase. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement. Open the email and find the verification code. If your additional cardholder applies for the Apple Pay successfully, both you and your cardholder will receive an email confirmation on the service. Connect your paired phone to Gear via Bluetooth if it is not already connected. Please check and try again. You may contact us to check about the total amount involved in early repayment (including outstanding principal amount, early repayment fee and other fees, etc.). 3.Click on "Generate" button. What should I do if I dont have a password setup previously and lost my physical Security Device? If you change your contact details, you'll need to let HSBC know as soon as possible by giving them a call on Premier+44 1534 616 313,Advance+44 1534 616 212. I am an additional cardholder. Why I cannot use Samsung Pay even my mobile phone comes with the app? Don't have a compatible device? Due to a change in online payment rules, you now need to go through some extra security checks to help confirm that it's really you using your card. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. ** Assume repayment is made on or before the payment due date of each statement month. What you need to do is simply logon to Reward+ with your current PIB log on details and you can then pay a statement or transaction with RewardCash anytime, anywhere. Your monthly credit card statement will tell you when your RewardCash is due to expire. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. If you have a permanent residential address, please also provide the permanent residential address proof. Follow these instructions to set up your Security Device PIN for the first time: Transaction verification in online banking (updated as of October 2020): When you transfer money to third parties or pay bills online, you are required to enter a security code generated by your Security Device on the HSBC online banking transaction page. . if you still can't get the passcode to work, you may have used up all your attempts or, if you haven't input it quickly enough, it may have expired. Ensure your device is updated to the latest Android version and Samsung Pay app. Yes, you can upload supporting documents after your application for a loan or credit card has been submitted. Enter the 6-digit security code shown to continue with the transaction in online banking, In your HSBC Malaysia Mobile Banking app, select 'generate security code' option at the bottom, and then 're-authentication code', Enter the 6-digit security code to log on to online banking and change your personal information or online banking limit, Log on to theHSBC Malaysia Mobile Banking app, Go to 'Profile' and select 'Manage devices', Log on toHSBC Malaysia Mobile Banking app. Launch the Samsung Pay App. As an added measure, customers also need to make another face-to-face chip transaction whenever they accumulate an offline transaction amount of HKD1,000. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). Your Google Pay will be cancelled together with the plastic card. While upload is in progress, your Personal Internet Banking session will not affect the upload process. For security purposes, we may ask you to enter a verification code to confirm your identity. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. If you change my device to a new model, you will need to add your card(s) to Apple Wallet again. Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? No. New measures to help keep you safe from fraud. If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? Please refer the following table for details: , all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Thereafter, the annual fee will be waived for the next year if your annual purchases on the cardreach a designated amount in the prevailing years. Are there different colours available? You can remove your card by selecting the card in the Samsung Pay app, then tap "delete card" in the menu at the top right hand corner. You can find more tips on our cyber security and fraud hub. Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. I forgot my application reference number, can I still upload the document? No to use Verified by Visa you just need a device you can use to make an online purchase (e.g. What happens to my existing physical Security Device after I activate Mobile Secure Key? You can check all your transactions made via Google Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. Can I opt out of using the Verification Code for Online Transaction service? Cross-Border Disclosure. You can choose to make early repayment, however, the total amount of outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. The digital card is stored and protected in Secure Environment using Samsung Knox technology. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. What is the difference? There is not a "default" card setting in Samsung Pay. Select the non-HSBC account you would like to transfer to. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. Yes, all registered and saved promotions under "All Favourites" will be removed after the end of the promotion period. Select the Send On Date when you would like to send the money. Select the method which you prefer to receive the code by. If the 'FAIL PIN' message is shown on your Security Device, this means your confirmation PIN did not match the first PIN you entered. Once you've done this we'll be able to send you a one-time passcode by text message if we need to check it's you making an online purchase. From the list, select Show Details on the bottom of the future-dated transfer of which you would like to cancel. I already set up my Mobile Secure Key on 3 mobile devices. The "Expiry" page shows a breakdown of the RewardCash you earned, grouped and sorted by expiry date (maximum up to 3 years). If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again. Once Mobile Security Key is activated, your physical Security Device will be deactivated immediately. Ireland National Sort Code (NSC) API Lookup. If you require a card reader device, please give us a call.
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