For example an approval widget I have created a comment text box and send button. Thought Id share. It is possible to remove some of functionality of the context menu. I had put this into our environment and it was working great, but we have a form with checkboxes and list collectors and its showing them as editable, not read only. The concepts in this tutorial would work just the same for this use case create a button, capture the info and send to the server using server.update, and then use GlideRecord to insert the data to the appropriate table. }. We want only Severity Managers to be able to Resolve/Close these tickets. Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. }. How would you extend/update to remove a Related Link rather than a button? These solutions can be used in a variety of places, but will most often be applied to the Catalog Item, Catalog Task, Incident, or Change Request tables. What I m trying to achieve is to redirect on button click as well as save the form. Nathan this is great! Normally a script would do a direct assignment, for example, gr.category = value . The first options that I would consider in these situations is to simply modify the Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on the particular UI action that I wanted to remove from the users view. Ive updated my client script above (for making all variables readonly) to check for this exception. I tried a few things like: They are really designed for edge cases where there is no other real solution available. please can you tell me what am i doing wrong. value ); //--classic UI alert ( g_form . This however doesnt remove teh lookup spyglass next to reference variables, or seem to mark them as read only, nor does setDisabled(). This is what worked: // remove reference icon from all variables referencing sys_user table ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. What is difference between Variable and Variable Set.What is Cascade Variable.Explore the two step verification.What is MRVS ?Please make video on this ? Heres a sample. I wanted to make two variables editable for all users. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. create a request item from a script?4. Maybe theres a way to do this from the workflow, but I havent been able to figure it out. Thanks anyhow! I expanded upon Nathans ideas and added a modal window for resolve comments and a few improvements. Thanks again! I did notice problems with g_form.setReadonly for reference variables though. This solution is very simple but often doesnt give you the type of flexibility that you need to restrict access to variables. When setting a value, ensure the data type of the field matches the data type of the value you enter. Well done. link.hide(); If you just need to disable one or two variables on a single item then this is probably the best scripting option. Ive posted an updated script to fix it. The BR sometimes thinks these variables change even if they dont . Ive modified my client script code above to fix this issue. If you remove the Submit button from the form but you also want to remove the ability to submit using the context menu, is it possible? I dont have any sample code I can provide you for that. :). Quite a lot shorter, hope this helps someone. This doesnt fix the out-of-box g_form calls though. The only workaround I can recommend is to use one of the other methods provided in the article. I created a Reopen Incident button and was able to hide it if the inc state isnt resolved. After printing the current and previous values I saw that they had the same list of sys_id BUT in different order. Keep it up. So, Ive had to revisit this topic to come up with a better solution and Ive decided to compile all of the different options for making variables read only on a regular form. make easy to find and access IT Services. Can anyone help me out here. The green back button and reference icon for any reference variables still show. thanks. If form is the body of catalog item then workflow is the soul of catalog item. The issue you describe affects both date and date/time variables and doesnt have anything to do with the script here. $$(.icon-menu)[0].hide(); // Context Menu That worked great for the context menu. take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! I have a question with list collectors and the inability to have them scroll in IE. Hi, can you post the code you used for this? Thank you very much for your assistance. With the getValue line its not working. Task are based on practical exposure. These scripts are designed to work with UI action buttons. So for example, your code block in the controller would be something like: c.uiAction = function(action) { c.server.get({ action: action }).then(function(response) { / / }); }; Im trying to find any information on the difference, thanks again. This is just to be an example and up to you to finish. Thanks Jason. The line to hide reference icons in the script you provided only targets a single element. This was just what I was looking for, thanks for sharing. The business rule should have a condition of current.variable_pool.changes(). You did such an amazing job. There is a way now! Thanks. If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. I've updated the article. Execution plans are better for simple process which is having sequential tasks. Copyright 2023 Kevin Custer. }. http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button. If you have further questions about this please post them on the forums since its not really pertinent to this article. Thanks! This example shows one way you could use the button ID value (as defined in the UI action Action name field). Not sure if its in conflict with something else Ive done, but when I deactivate the code the variables stay after an update. That just means the expression in your ng-hide is not returning true. try{ I have looked at ServiceNow Wiki site but didnt find any clear direction on how to do this. Thats definitely something to look out for. In order to do that, you have to manipulate the HTML using a catalog client script. Please provide some advice. a client script on global table but after execution it leaves me with an error Stack over at line 10. All you have to do is add the correct condition to it so that it is applied at the correct time. Article provided ServiceNow Development Training Practice Assignment Task of Service Request or Catalog Item. Modified script worked perfectly. Is there an easy way to make the buttons a specific color? }, Make sure that the elmt.Disabled line looks like this (including the proper case). Seems to work fine in making the fields read only/disabled, but if I update or save the form it actually wipes out the variables that were disabled, not the text areas that were read only. I think there is a bug with slushbucket (list collector) variables, and maybe with others. var ve = $(variable_map).up(table); Works slick. It works great EXCEPT when the page renders, the top bar (where you right-click for context not sure what the formal name for that is) drops down and covers the top row of fields on the form. img.hide(); That is correct. Hi Mark great post. This widget has an option schema that accepts the following instance options: Open the Executive Desktop catalog item, and create a new Variable with the following settings: Note: By default, the Question field is mandatory on pretty much all variables, but you probably don't want to show this when displaying a widget on a catalog form. I am creating one button in my widget once user can click that button I need to update selected incident record comments, I have to get Accept and reject buttons when incident was resolved. I want code hmtl and server and client script for creating registration form can anyone help me. Radio buttons are used to select a single option from an entire set. In the Server Script if(data.table == incident && gr.state == 6){ data.showButton = true; } else { data.showButton = false; } Seems to be working well. We can fix our catalog items for future use but is there anything which can be done to resolve this issue on items submitted before the fix? I dont have a script to hide the reference icons but I can tell you that your script wouldnt have done that even before your upgrade. The post Certified Diversity Recruiters appeared first on Crossfuze. plz suggest a way if state is closed button is not visible. Any thoughts? So I have added the below code in the client script that makes all the variables read only. You should just be able to use a standard g_form.setReadonly call to make that variable writable. The solution is documented here. The benefits of variable set is that we can use created variable set across multiple catalogs item and order guides. You would embed this widget in your catalog item as a variable with the type of UI Macro. Then while browsing for other similar methods such as g_form.setDisabledField() I came across an undocumented method What do you mean by misuse of Label variables? If youve set it up as described, you should end up with the value recorded in work notes. Through new button we can create new field and if there is existing field already available in the catalog item then those will be displayed there. Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. item.hide(); You can also easily add to the worknotes from the server script. The fact that the date fields dont retain their value doesnt really have anything to do with the script provided here. They are best used when a user needs to see all options side by side when making their selection. This not work for the HTML variables type. function onLoad(){ This worked really well for us in Aspen and Berlin, just noticed it in testing out the early release of Calgary, perhaps theyve added something to be more stringent around .Disabled. Viewing this post got me thinking if it will be possible somehow to pass down all the variables or variable set from an Order Guide to the request form? adsbygoogle = window.adsbygoogle || []; "https://www.dell.com/downloads/global/products/precn/en/spec_precn_690_en.pdf". Thanks for posting the feedback here. For example, the Label is more user-friendly and should be used in text displayed to the user. This doesnt fix the out-of-box g_form calls though. Please let me know how it works. Very Simple, Robust, understandable and opens up the mind to more complex use cases on buttons in portal. I would adjust your script so that you just have that line so that you can isolate the issue and troubleshoot just the one piece. I see below set of code which updates the form onclick of UI Action. For information on their availability, see Variable support in various channels. or gel(popup_close_image).hide(); but it thinks the object is null for some reason, Not sure what youre referring to exactly, but when youre rendering a popup dialog, you can use something like this to hide the close decoration. Also when i click request approval the button is not disappearing? But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. Thanks in advance for any help you can provide. //Disable all elements within with a class of cat_item_option Once added approver it should get reflected in the respect form. I dont have a client script that hides just those buttons on a single form but It can probably be done. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I think you need to use current.variables.location instead. What must be modified specific to my instance to get this to populate correctly? try{ Specifically without using document.get or $( as they have issues on Mobiles. My work around was to add an additional onSubmit client script that sets Disabled to equal False instead of True, so the values are saved and seen the next time around. Ive tested this with both my admin account and with an ess test user. The method is described in the Article: https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922, How to use the ui action in widge in portal, how to create save and cancel buttons when changes are made in popup on serviceportal. In this ServiceNow tutorial, we talk about each and ServiceNow Certified System Administrator is a certification which almost every ServiceNow professional would like to do. I agree that data should not be lost due to a read only function, but I dont see in your script where that is depicted. If its a variable, then youll need to use variables.u_review to refer to it. The rule worked if the catalog item contained no labels or if the labels preceded checkboxes. Not sure I can follow all the chats. Excellent, Mark. Can you try changing your if statement to look like this and let me know if that helps? You can also view the icons within. Give the updated script a try. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years experience in web development. I have found a way however to enable client side scripting on all ui actions, this also works without modifying the OOTB form widget. The Copy variables to work notes script is only intended to be run on insert and should replace the variable editor completely. Thats a great addition. so what is the final code for HTML, Client Controller, and Server Script. Its just been published here. I have the same problem as Ian described with Calgary. It happens in all browsers. I added ng-if=data.showButton to the HTML template. Submit catalog item using a script2. both are reference variables. This method cannot be used on journal fields. In fact, I have also extended it to change the text on one of the buttons so that ESS users see the same button with a different name. Use a button in a catalog item to: Set fields Visible Set fields mandatory Change the label of a field Set a field read only Change the value of a field Anything you can do in a client script Clicking the buttons to make the example field change Should we be moving entries out of this table as requested items are closed? If you want to make a field mandatory though, you need to use the setMandatory client script on the standard form to do it. It cant be emphasized enough that these modifications are not something that youre going to need to apply on every form in your system. After upgrading to Berlin I have noticed the lock down variables client script isnt deactivating manditory fields By using the readOnly property instead of the disabled property on those elements you dont lose the dates on save. Any time date variables are readonly when the form is saved they will lose their values. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ A common feature requestfor Service Portal is to be able to add custom buttons to the sc_request or ticketpage similar to the way you couldadd UI actions to a form. Support in various channels Service Catalog variables are supported in various channels. Is there any way to get the script to use the variable order from the catalog item to order the variables when writing using your script? adsbygoogle.requestNonPersonalizedAds = 1; But without seeing your code I cannot comment further. Step 2: Name the connection. At the time, I came up with a solution that worked, but that I really wasnt happy with. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. This code can do that. Client Side Dates in ServiceNow. As of the ServiceNow Calgary release, this functionality is no longer necessary and, in fact, can cause some issues due to an unresolved bug in ServiceNow code. img.up(table).hide(); Here is some test code I did - note the top bit is only to set the Variables - you would simply use yours. Well done. On the All Variables Read Only client script, I noticed after some testing on my catalog items, this script wipes out my variable for the requested_date. Workflow are more reliable and flexible than execution plan. Unfortunately the Related Links heading is still present, how would I remove that? Could I use the same method here to hide the buttons/icons at the page level? change assigned to etc, that the date type variable will be wiped of data. }); while ago I helped to answer a forum posting for someone who was looking for a way to present catalog variables to an end-user on a Request Item form but restrict the editing of those variables. If your UI action has an Action name value specified, you could also remove the button by targeting that ID value specifically. Form buttons and context menus are usually a desirable piece of functionality to include on your form. For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. I took out the latter of the code then it did not work at all as far as making all variables read-only. The print icon (and others in the parent frame) can be hidden but they would use a different logic. This issue only happens in IE. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. You did such an amazing job. In looking around I found posts around JavaScript that keeping a field as Disabled doesnt allow it to be submitted, so my theory is/was that since the value isnt being submitted, Service-Now is thinking that the field was changed to be a blank or default value. It would be a bit of a hack though. I've updated the article. diag.render(); Is it possible to show a hidden button? This widget has an option schema that accepts the following instance options: href - The URL to link to when clicking the button; button_text - The text to be displayed on the button; Add the Widget to the Catalog Item Ive removed that section from my code above so you can give it a try. It scrolls just fine in Firefox but since IE is our company standard, Im kinda stuck! We display the variable editor on both the requested item and the catalog task and have tried to implement Copy Variables to Work Notes Business Rule several times with no success. How to hide custom button based RITM state. That can be done with a global system property. To do this, you just have to create a before business rule on the table you want to restrict the editing of variables. FYI, Ive modified my client script code above to fix this issue. Enjoy! Can anyone tell me what is wrong with my code ???? Ive used a variation on this to remove all links as follows; //Remove the Submit link I have added this to the script. If I change any value to the form and click on button, it updates the form. } Service-now allows you to add roles to any variable in the system for this purpose. Submit a Catalog Item via Business Rule?Enjoy the exclusive content - ServiceNow Basics Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvGlU6zRVvtwQVndoXkvP0OServiceNow Tips \u0026 tricks: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmsL-Anf_rRSnXFeichQ0ly8ServiceNow Interview Questions: https://www.youtube.com/playlist?list=PLrmQ9R9YkZms20gRTFgRnNEngfMaC07K5ServiceNow Scripting Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvNaqup_5UfVyA0sw3SMPHDServiceNow Setup: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvpBJOYhqmSjH5145kOnJ6tGeneral Issues while working: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvjeYjxWKY9XJ20QZA44snq We have reference variables for user, location, and other tables on our various catalog items. I needed to make all variables on sc_task (Catalog Task) form read only. I wasnt sure if it was easy to remove the rest of them as well. Thanks. Cheers Nathan, just stumbled upon the blog and really liking it. For example, you might want to render a Button widget in the catalog item that does something or navigates to an external URL. however, we have several approvers on a requested item and Im looking for a script that locks the variable field after the requested item is approved. Buttons are controlled by UI actions. All things ServiceNow var ve = $(variable_map).up(table); I want to have as minimal space between the form and related lists as possible. These may come in useful for someone in Eureka, removes the various options on the left of the bar. Locking down variables via client scripting. There is, and Im sorry I didnt have it posted. It should look like this if everything went as planned: Looks like everything worked! When submitting a Service Request, the requester can add attachments using the icon located on the form header. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices. If at all possible, you should use the standard Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on a UI action and stick to the out-of-box functionality in these cases. Is it possible to Save a task as Draft using the SAVE button for example. You can hide it like this though, Hi, I have used this script in a Client Script and it does indeed stop the right click on the header for non-admins BUT it appears to have disabled the right click on the field names for everybody Does anyone know why this is or how I get that functionality back for admins This works brilliantly, not saure how long it has been around for. //Remove any reference or calendar icons Should the business rule on sc_task look exactly like the rule on sc_req_item with the exception of the change to the table? However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. UI MacroQuestion: Service Catalog ButtonsName:service_catalog_buttonsWidget:Service Catalog Buttons, Single Line TextQuestion: Example FieldName:example_field, 2022 by ServiceNow Elite. One last thingits working in the RITMS and Catalog Tasks except in the Self-Service view, everything is editable! Sign-up to get the latest news and update information from ServiceNow Guru! Youve got a syntax error in another client script thats causing all other scripts to fail. Unfortunately, I dont know of a way to do this currently. So far this is working for me in my tests. Even though we have the condition statement, the business rule fires whenever any field on the item is changed. Thanks! solved the issue Im having with making variables readonly, dont have to wait for the hi server to solved the problem I raised. Locking down variables by role without a script. April 17th, 2017 | 18 Comments. Not sure why this isnt working is it because Im in the HR Service Portal scope? like if i just want to hide the Save as template .. Theres no way to do this as far as I know. If youre running on Calgary, there are actually better options now with UI policy and Client scripts. That still needs to be addressed by ServiceNow development. I did try this and its not hiding the context menu . Workflow can be created through graphical editor tool (Workflow editor). For the respective catalog item we can create client scripts from here only. Catalog client script run when user order the catalog item from service catalog and when variable and variable set of that catalog item displayed. You might be able to use what I have written as a basis, but I would guess that they would end up being pretty different. Is is possible to modify the code and remove calendar button for one field only. Hope this will show what I was trying to achieve, thanks for help buddy!! Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Thanks for sharing! Im just wondering if theres any way I can get it to only show if the state isnt resolved or closed etc? Step 1: Add a connector in the Microsoft 365 admin center. Where would I find information on how to disable buttons at the parent frame level. It worked fine with a small glitch. This was just what I was looking for, thanks for sharing. Field Name: Description, Field type: Text Box2 Service Catalog In the above requirement (S. No 1) when user selects Laptop then below field will display to him which should be mandatory:Field name: RAM, Field Type: Dropdown250GB500GB1TB3 Service Catalog In the above requirement (S. No 1) when user selects Desktop then below field will display to him which should be mandatory:Field name: Screen Size, Field Type: Dropdown1415.61719 What is a Service Catalog ? You could try to include g_form.setMandatory in the client script to make each readonly variable not mandatory as well. Oncelledit is not available as it is not required to as well. Can u please help for html,css, client,server code on widget. I was just thinking if there was a class called header on the top buttons, we can look for any buttons on this form that isnt in header and then remove those. I need the update button in the service portal for the incident table. We tried to place this script in our eureka instance and is working great except for the HTML field type. //Remove the Submit button Id still like to confirm that the business rule for sc_task is exactly the same as the rule for sc_req_item with the exception of the table. Yep. Service Portal widgets are useful for building and containing complex pieces of business or presentation logic, but typically they aren't used within the context of a Catalog Item. If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway.
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