If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. What's the admin password and why do I need it? I have been looking for a resource like this. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. Open the Hub Manager by typing 192.168.1.254 in the browser. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. These easy steps will quickly have you up and running. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. The LED is permanently red and the new disc doesn't appear in the app. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. What is Complete Wi-Fi and how do I get started? I have had the SH2 and Disc for over 9 months and it has never lost connection. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. Below is the simple instruction to complete this process: Step 1. The light will change to flashing red, but will go back to solid blue after a few seconds. on What to Note when Performing BT Wifi Disc Setup? If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. However, one disk of him is sufficient for most properties. on Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. on Step 6. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. You can do this from the Settings menu or manually turn each disc off then on. For further troubleshooting and support see What does the orange LED on the disc mean? I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. When the light on the disk turns solid blue, it is connected. 29-01-2019 Step 4. Now, if you face this problem, you can follow the detailed steps in our tutorial. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. Wait a few seconds for the completed connection. This is phenomenal. You can then use the lan port on the remote disk to connect other devices to your network. 15h36. It helps you easily update the hub, wireless network, and disc LED status. Wait for a text or an email for confirmation once the Full Fibre is activated. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. How do I set up port forwarding on my BT Hub? However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. Take a look at the video and information below about getting set up. What is Complete Wi-Fi and how do I get started? What does the red light mean on the BT Complete WiFi Disc? You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. Unplug the Ethernet cable from both devices. Step 4. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Also, it is unable to receive a stable connection from Smart Hub. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. 22h00, on Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You must connect them with an Ethernet cable through another disc. If you're an existing customer, you've probably already got one. 10-07-2020 Step 2. Press the power button on the back of the disc to switch the disc off. Add the new network name or password. I just thought I'd ask if there was an alternative method to restore the connection. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. Press the power button on the back of the disc to switch the disc off. On the other discs you can use the Ethernet port to connect other wired devices to the network. Maintain the rooms temperature from 0 to 40 degrees Celsius. 15h29. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. There's one in your Hub box. Wait until the disc has cooled down before turning back on. Unplug the cable. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Step 3. The LED will flash blue slowly. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. You can do this from the Settings menu or manually turn each disc off then on. This is awesome info. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. 20h47. on 15h25. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? The LED is permanently red and the new disc doesn't appear in the app. Wait for 5 minutes to start a detection on the device. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. Step 3. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. In the My BT app, go to Hub settings and select Update Wireless Network. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Within two minutes, follow the instructions on your device to connect. Step 3. Go to your hub's settings in the My BT app and choose Update wireless network. Take a look at the video and information below about getting set up. You can consider this method as the last resort, even if your Shaw modem flashing green. If you don't have this or want to know more see What is a BT ID and how can I get one? My BT app has been intelligently updated to be your perfect Wi-Fi companion. Wait until the disc has cooled down before turning back on. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. The sales rep should really make this clear if so. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Re: Setup Complete Wi-Fi (Black disc) without cable? on Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. A quick guide on fixing BT disc flashing red. . Set up the BT disc through an Ethernet cable. Then you can get connected and online straight away without your broadband being activated. Announcements, Guides & Community Updates. 01-04-2019 I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. This will guide you through the set-up and suggest the best location for your disc. You can also get full Wi-Fi as part of the BT Halo 3+ package. On the home screen, select. Then, you connect the Ethernet cable's other end to the BT hub. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. You will see the light on the device change into orange but return to solid blue within one minute. Do you find it difficult to set up the disc? Ordered a Hybrid Connect device? If you're a new customer, we'll have created your BT ID when you joined. On the home screen, select More, Your wi-fi network and then Set up new disc. Find the best location for your disc using the My BT app's disc location checker. @JimWooly21Thanks for posting and welcome to the BT.com community forums. Also, it's an impressive piece of kit on paper. Step 3. 17-09-2019 Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. 19-08-2019 I can't install an add-on disc. The LED is permanently red and the new disc doesn't appear in the app. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. on Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. What to Do if I have Issues Setting the BT Disc Up? The hub's administrator password allows you to log in to the device system. Remove My BT app and BT Whole Home WiFi on your device, Step 3. Where should I install the Wi-Fi extender? No action required - it takes approximately 60 seconds to fully turn on. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. Working out the best location for your Complete Wi-Fi Disc is straightforward. How do I Change the Name of My Wireless Network? Alternatively, follow the steps below to connect using an ethernet cable. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). But if you cant move it, dont worry, your disc will work OK. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 11-07-2020 Step 5. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. In the unlikely event that a disc gets too hot, it will turn off automatically. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. I have one of mine connected to an 8 port switch! It is one of the best ways to troubleshoot the problem quickly and effectively. Setting up your Complete Wi-Fi disc is straightforward. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Usually this is about halfway between the two devices. You are prompted to type the Admin password. Step 2. You can download the My BT app from the App Store or Google Play Store. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Another way you can use for BT Wifi discs setup is to use a mobile app. You can then unplug it and move it to your chosen location. So you can check our upcoming post for more details! I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. If it shows blue light, the location it tells you is excellent. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. Try restarting your Whole Home Wi-Fi. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. If the problem continues please contact the helpdesk. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). No action required - it takes approximately 60 seconds to fully turn on. Plug your Wi-Fi Disc into a power socket and turn it on. This is the process to pair them without the app. For further troubleshooting and support see What does the orange LED on the disc mean? Step #2: Power Cycle or Restart the BT Smart Hub. 10-07-2020 If you encounter any issues, access the BT official website's support team. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. On the other discs you can use the Ethernet port to connect other wired devices to the network. Built-in wi-fi technology automatically . Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. 2h37. There has to be a reason for this happening. Step 1. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Watch this short video to set up or follow the steps below it. What does the orange LED on the disc mean? BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. Ihad the same problem as Jim. 20h02. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tap Save to confirm the modification or change the settings. These settings can be varied if you first set up the device. Does a Wi-Fi Extender slow down Internet speed? This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. You can use the ethernet port on the disk to pair it with your hub. 1. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Your first disc will use the Ethernet port to connect to your hub (router). For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. The quickest and easiest way is by using the BT Business app. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. On the home screen, select More, Your wi-fi network and then Set up new disc. on Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). on I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. Yet, you can not do this if you use Premium Home WiFi. This will guide you through the set-up and suggest the best location for your disc. A blue light lets you know the disc is in the best location. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. 3. How to Know if there is a problem with the BT Disc Setup? There's one in your Hub box. 31-03-2019 Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Step 2. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. 19-08-2019 Wait for the final results from the app. Plug your Wi-Fi Disc into a power socket and turn it on. Select the Begin Location Test option by tapping it. Step 4. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. The first thing is the number of the disc; next is care and safety. But if you cant move it, dont worry, your disc will work OK. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? If you're still having problems, use our online troubleshooter. It will then connect wirelessly to the hub after a few mins. 3. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Step 2. You should update your wireless equipment with the new details. Use the disc location checker in the My BT app to find the best location for your disc. First check the Ethernet connection from your hub (router). We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Does the disc have to connect via ethernet? You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. Follow the simple steps below to set up Smart Hub 2: Step 1. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. This will guide you through the set-up and suggest the best location for your disc. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. After removing the hub in the third step, you must pair it again and set it up. Try moving the disc closer to the one connected directly to your hub (router). You can follow internet usage, bill, and products of the UK companys extras. 19-08-2019 When the BT disc appears in blue light, the disc and hub are successfully connected. 27-03-2019 Press this button and wait until all lights are off, Step 3. You can still set up your Wi-Fi Disc without it. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. on I have gone through the set up procedure multiple times with the same end results. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. The app will indicate a poor location by shining the yellow light. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. Go to your nearest store or order a new shop online for new cables. Step 5. If you get any future issues post back and let us know. Try restarting your Whole Home Wi-Fi. You must also set up Smart Hub 2 for BT disc to get faster.
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