This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. It meant we could put the car through its paces under conditions pertinent to us. Our aim is to deliver a positive customer service. Discover the latest addition to BMW's range of M cars, the New M2. Now raised with Pendragon. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. Technician provide a very comprehensive report and video. We use dedicated people and clever technology to safeguard our platform. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. His favourite MINI is the . Discover the new BYD ATTO 3 as we explore its features, design and practicality. Holly was a new member of the sales team & in our opinion a great credit to the company. Was impressed from initial contact and would highly recommend to family and friends. Kindest regards.Customer Services. Technician provide a very comprehensive report and video. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. Best wishes,Customer Services. I was given a courtesy car which helped me greatly. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Meet the team Monday! Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We also ensure all reviews are published without moderation. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Verification can help ensure real people write reviews about real companies. Claim your profile to access Trustpilots free business tools and connect with customers. Hopefully Sytner will be a better experience. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Matt Lee-Shevloff. Hi,Thank you so much for taking the time to review your experience with us. Explore our used cars available for immediate delivery. Anyone can write a Trustpilot review. Travelled to dealership to collect car and handover was seamless. You can unsubscribe from this at any time. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. He showcased Stratstone Mini very favourably. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Very knowledable reception staff took very good care of me. Won't bore everyone with the finer. I would highly recommend this dealership if you are looking to buy a Mini. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. I will never use Stratstone Mini again. You can unsubscribe from this at any time. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. All my interactions, from the phone, to in person at the dealership, were very robotic. Very knowledable reception staff took very good care of me. . . Exclusive retail offers across the range. He showcased Stratstone Mini very favourably. It goes against our guidelines to offer incentives for reviews. . We never felt under pressure, and were offered a very reasonable price. Very knowledable reception staff took very good care of me. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Big thanks Jamie and co, you are doing things right. We value your feedback and take pride in providing the best possible customer service! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . I will never use Stratstone Mini again. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We value your feedback and take pride in providing the best possible customer service! Top service. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. I rang yesterday afternoon at 17:50. Have a great week!Customer Services. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Anyone can write a Trustpilot review. All rights reserved. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Anna,Thank you very much for 5* review! The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. I was dealt with by Ellie who was excellent and the whole process went smoothly. How did they know I'd booked online if it hadn't come through. We are absolutely thrilled that you have rated us so highly! The perfect solution in keeping your MINI's paintwork and interior looking like new. We are absolutely thrilled that you have rated us so highly! He showcased Stratstone Mini very favourably. We also ensure all reviews are published without moderation. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Its lovely to see you had a great experience with us!Customer Services. We also ensure all reviews are published without moderation. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. | Read 41-60 Reviews out of 378 . Customer Services, Simply excellent throughout. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . It meant we could put the car through its paces under conditions pertinent to us. Not one of them has been in contact. Nothing was too much trouble for him & that made the transaction a pleasant experience. I think more attention to detail and customer service would make the experience so much nicer. Do you agree with Stratstone - BMW Leeds's 4-star rating? I would highly recommend this dealership if you are looking to buy a Mini. Kindest regards.Customer Services. We hope to be of service to you again! At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. We use dedicated people and clever technology to safeguard our platform. Your review is very important to us, as our goal is to deliver an outstanding customer experience. The man Was extremely rude and abrupt telling me -were not a back street dealer ,Im too busy to help you now so youll have to sit there for 10 mins and well be charging you All I asked was to sort my locking nut - didnt expect this customer service and rudeness. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Lovely courtesy car clean and well presented. 2023 Trustpilot, Inc. All rights reserved. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Do you agree with Stratstone - MINI Leeds's TrustScore? Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Voice your opinion today and hear what 123 customers have already said. CarStore (Nottingham Road, Beeston, Nottingham, UK) . Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. The communication was great and consistent and has been the most straight forward car purchase I have had. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Get directions on the Auto Trader site. 2023 Trustpilot A/S. Took just one week from first visit to home delivery. Collected the car today after he got it sorted in record time. Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. . Competitive finance packages, 12 months warranty and MINI models that have . Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Companies can ask for reviews via automatic invitations. For complete peace of mind, rely on an Approved MINI Service Centre. | Stratstone is the UK's number one premium automotive retailer, selling and . Exhaust was making a very strange noise. Do you agree with Stratstone - MINI Leeds's 4-star rating? Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Took my Mini for its yearly service. No management, no leadership and the service reception is ran by people who know nothing about cars. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Suggested companies are based on peoples browsing tendencies. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. No, response. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. We hope to be of service to you again! Check out what 106 people have written so far, and share your own experience. The whole experience I received this week has stopped me from buying a new BMW. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Amazing service professional and helpful team. It goes against our guidelines to offer incentives for reviews. Do you agree with Stratstone - MINI Leeds's 4-star rating? I spoke to a female reception advisor who informed me that someone would ring me back. New cars have been difficult to obtain and delays have happened. Have a wonderful day! Would highly recommend & would return in the future. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Visit us today. Will be back when the rear tyres need replacing. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Im sure Ill be back to see him in a few years for my 4th one. 2023 Trustpilot A/S. Occasionally we will send out newsletters promoting our offers and discounts. I just found the customer service very mediocre. The salesman was a very pleasant & helpful young man. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Browse our wide range of Business Contract Hire offers on MINI's most popular models. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. They think we customers ate stupid!! | Read 41-60 Reviews out of 110. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Check out what 123 people have written so far, and share your own experience. Official MINI Retailer in Leeds. Kindest regards.Customer Services. Official MINI Retailer in Leeds. We hope that you'll consider us again in the future.Customer Services. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Top service. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Amazing service professional and helpful team. Wouldnt it be good to know your servicing costs are comprehensively covered? Find your next car at MINI Leeds, where. It goes against our guidelines to offer incentives for reviews. Took my Mini for its yearly service. It goes against our guidelines to offer incentives for reviews. details. Nothing was too much trouble for him & that made the transaction a pleasant experience. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Customer Services. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Find out how we combat fake reviews. Do you agree with Stratstone - MINI Leeds's 4-star rating? Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. It goes against our guidelines to offer incentives for reviews. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Nothing was too much trouble for him & that made the transaction a pleasant experience. Very happy with the overall experience. Do you agree with Stratstone - MINI Leeds's TrustScore? We never felt under pressure, and were offered a very reasonable price. He showcased Stratstone Mini very favourably. Our family came to buy a used mini in the 12k range. Clearly they are getting too big a basic wage if they can afford to throw business away. My loan car was amazing and so was the service and repair. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Many thanks to Mark and Gary for a great experience. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. They think we customers ate stupid!! Nothing was too much trouble for him & that made the transaction a pleasant experience. We value your feedback and take pride in providing the best possible customer service! The salesman said the transaction had not gone through so I paid again. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Huge thanks to Ellie, initially, and lastly to Steve and Paul. Find your next car at MINI Leeds, where. Ranjit started as a product genius and . The branch is always available for any assistance that you may need. Thanks again!Customer Services. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Thanks again!Customer Services, So glad I bought my car from here. . Wont be buying from them again ever. Anyone can write a Trustpilot review. Very happy with the overall experience. We value your feedback and take pride in providing the best possible customer service! his customer service was excellent. What are the opening times for Stratstone Mini Leeds? Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Travelled to dealership to collect car and handover was seamless. Date of experience: 03 March 2023 Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. A+ experience during our recent car purchase from Stratstone Mini Leeds. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. Centres from all over the country will be taking part in action that makes a difference to their local. Best wishes,Customer Services. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Michael went above and beyond to make sure I was happy. Will certainly deal again. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Would 100% recommend this dealership. Big thanks Jamie and co, you are doing things right.
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